We DO NOT offer a refund unless the request meets the following criteria:
- Must submit us a formal request to our email at [email protected]
- Needs to contain Order #, Reason For Refund, All Items being refunded, and any necessary images.
- If you would prefer a refund to your original payment method or a store credit.
We hold the right to refuse any refund request.
If Request is Accepted:
- The refund amount is reduced by 4% for a website service charge. Additional restocking charges of 25% for shipped products, will apply.
- We accept refunds on cards purchased from our "Singles", "Bargain Bin", "Football Cards", "Basketball Cards" collection and teams purchased in a "Mixer Break".
- You may elect to receive a store credit which would be sent to your customer account, notified via email, and automatically applied to your next purchase.
- "Mixer Breaks" ONLY accepted up to 24 hours before the break is slated to go live.
- NOTE: Once a break has started, NO REFUNDS will be approved.
- Shipping expenses, as we typically ship for free.
- Orders that didn't use discounts. You're responsible for applying any eligible discounts to your order.
- Unused discounts for "credit" on future orders. If you missed a discount, there will always be another one in the future to use.
- Any reward points earned with a purchase, will automatically be deducted when a refund is approved.
- Any physical item MUST BE SHIPPED & PAID FOR BY THE CUSTOMER.
- All cards returned to us (Good Gainz, LLC), will be inspected for any damage not noted in writing or previously depicted in an image. After inspection is complete and approved, we (Good Gainz, LLC) will notify you via email that your refund has been approved.
- NOTE: Please allow 3-5 business days for refund processing to complete. Depending on payment method and/or bank, it can take up to 14 business days to be reflected back in your account.
- Amount is the total refund minus website service charge (4%) & any restocking charges that may apply for shipped products (25%).
- Store credit will be manually applied to your customer account profile by one of our team members.
- Store credit is automatically applied to your next online purchase and displayed in your cart at the checkout screen (you can not manually turn this off or on).
- You will receive an email notification for any store credit in your account balance, you can view your total store credits/details within your "My Account" profile (see screenshot below), and can contact us anytime with questions or concerns.