- We DO NOT offer a refund unless the request meets the following criteria:
- Must submit us a formal request to our email at firstname.lastname@example.org
- Needs to contain Order #, Reason For Refund, All Items being refunded, and any necessary images.
- Refunds can legally only apply to products not opened, damaged, or used.
- We hold the right to refuse any refund request.
- If request is accepted, the refund amount is reduced by 4% for a website service charge. Additional restocking charges of 25% for shipped products, will apply.
- We accept refunds on cards purchased from our "Singles" collection and teams purchased in a "Mixer Break".
- "Mixer Breaks" ONLY accepted up to 24 hours before the break is slated to go live.
- NOTE: Once a break has started, NO REFUNDS will be approved.
- We DO NOT refund
- Shipping expenses, as we typically ship for free.
- Orders that didn't use discounts. You're responsible for applying any eligible discounts to your order.
- Unused discounts for "credit" on future orders. If you missed a discount, there will always be another one in the future to use.
- Any reward points earned with a purchase, will automatically be deducted when a refund is approved.
- Any physical item MUST BE SHIPPED & PAID FOR BY THE CUSTOMER.
- All cards returned to us (Good Gainz LLC), will be inspected for any damage not noted in writing or previously depicted in an image. After inspection is complete and approved, we (Good Gainz LLC) will notify you via email that your refund has been approved.
- NOTE: Please allow 3-5 business days for refund processing to complete. Depending on payment method and/or bank, it can take up to 14 business days to be reflected back in your account.